UXQB® Foundation Level Certification (CPUX-F)

The opening fixes the cycle everything else follows.

• The four activities, and why they form a loop rather than a chain
• What ISO 9241 prescribes and what it leaves open
• Where human-centred design attaches to a project

The part the exam asks about most precisely: the terms themselves.

• Usability and user experience, and what separates them
• Users, stakeholders and the roles in between
• User need against user requirement against wish
• Accessibility as a dimension of human-centred quality in its own right

Short, but the point where design gets a budget and roles.

• Which activities a project actually needs
• Assigning roles and deliverables to those activities

The largest part of the curriculum, and the base for everything after it.

• User interviews and observation in the field
• Recording the result as a context of use description
• Telling personas, scenarios and user journey maps apart
• Capturing tasks and the order they run in

Here observation becomes something you can later test against.

• Turning user needs into testable user requirements
• The form a user requirement is written in
• Quality criteria that expose a bad requirement

The part where requirements turn into something you can see.

• From a rough draft to a prototype, and what each stage buys
• Information architecture and the user interface specification
• Applying the design principles from ISO 9241
• Guidance for designing user interfaces

This is where the design is settled, and not by a vote.

• Preparing, moderating and analysing a usability test
• Usability inspections, and when they are enough
• User surveys as a complementary method
• Recording findings so they actually lead to changes

The closing part places where your organisation actually stands.

• The maturity levels and how you recognise them
• What blocks the step to the next one