Our policy page outlines our commitment to transparency and accountability in providing high-quality training services to our clients in Switzerland. It covers various aspects of our business, including privacy, data protection, intellectual property, refunds, and cancellations. We are dedicated to operating in an ethical and responsible manner, and encourage our clients to review our policies carefully.

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Impressum

Information according to § 5 TMG:

tecnovy GmbH

Ammerswilerstrasse 19A

CH - 5600 Lenzburg

Contact: Phone: +41 43 557 28 28

Email: info@tecnovy.com

VAT:

VAT identification number according to §27 a Value Added Tax Act: CHE-421.459.518

Liability for content:

As a service provider, we are responsible for our own content on these pages according to § 7 (1) TMG. However, according to §§ 8 to 10 TMG, we are not obliged as a service provider to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity.

Obligations to remove or block the use of information in accordance with general laws remain unaffected. Liability in this regard is only possible from the time of knowledge of a specific legal violation. If we become aware of corresponding legal violations, we will remove this content immediately.

Liability for links:

Our website contains links to external third-party websites over whose content we have no influence. Therefore, we cannot assume any liability for these third-party contents. The respective provider or operator of the linked pages is always responsible for the contents of the pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking.

However, a permanent control of the content of the linked pages is not reasonable without concrete evidence of a violation of the law. If we become aware of legal violations, we will remove such links immediately.

Copyright: The contents and works on these pages created by the site operators are subject to German copyright law. The reproduction, editing, distribution and any kind of use outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this page are only permitted for private, non-commercial use.

Insofar as the content on this page was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of legal violations, we will remove such content immediately.

Please note that this translation is provided for informational purposes only and should not be considered legal advice. It is recommended that you consult with a qualified legal professional to ensure that your legal disclosure is compliant with relevant laws and regulations.

Privacy Statement

DATA PROTECTION AT A GLANCE

General Information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to personally identify you. For detailed information on data protection, please refer to our privacy policy listed below this text.

Data collection on our website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the legal notice of this website.

How do we collect your data?

Your data is collected by you providing it to us. This can be data that you enter into a contact form, for example.

Other data is automatically collected by our IT systems when you visit the website. These are primarily technical data (e.g. internet browser, operating system or time of page access). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure the website is provided without errors. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to obtain free information about the origin, recipient and purpose of your stored personal data at any time. You also have the right to request the correction, blocking or deletion of this data. For this purpose and for further questions about data protection, you can contact us at any time using the address given in the legal notice. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

Analysis tools and third-party tools

When you visit our website, your surfing behavior can be statistically evaluated. This is primarily done using cookies and so-called analysis programs. Your surfing behavior is usually analyzed anonymously; it cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You can find detailed information on this in the following privacy policy.

You can object to this analysis. We will inform you about the objection options in this privacy policy.

GENERAL INFORMATION AND MANDATORY INFORMATION

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various personal data will be collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.

Responsible Party

The responsible party for the data processing on this website is:

tecnovy GmbH

Ammerswilerstrasse 19A

CH - 5600 Lenzburg

Phone: 043 557 28 28

E-mail: info@tecnovy.com

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. You can revoke your consent at any time. An informal e-mail to us is sufficient for this purpose. The legality of the data processing carried out up to the revocation remains unaffected by the revocation.

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of breaches of data protection law, the data subject has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority in matters of data protection law is the state data protection officer of the federal state in which our company is based. A list of the data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done to the extent that it is technically feasible.

SSL or TLS Encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries, that you send to us as the website operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, Blocking, Deletion

You have the right to free information about your stored personal data, their origin and recipient and the purpose of data processing and, if necessary, a right to correction, blocking or deletion of this data within the framework of the applicable legal provisions. For this purpose and for further questions regarding personal data, you can contact us at any time at the address given in the legal notice.

Objection to Promotional Emails

The use of contact data published in the context of the legal notice requirements for the purpose of sending unsolicited advertising and information materials is hereby rejected. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam e-mails.

DATA PROTECTION OFFICER

Legally required data protection officer

We have appointed a data protection officer for our company.

tecnovy GmbH

Ammerswilerstrasse 19A

CH - 5600 Lenzburg

Phone: 043 557 28 28

Email: info@tecnovy.com

DATA COLLECTION ON OUR WEBSITE

Cookies

The internet pages use so-called cookies in part. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain on your device until you delete them. These cookies enable us to recognize your browser on your next visit.

You can set your browser to inform you about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or in general, and to activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be restricted.

Cookies that are necessary for electronic communication or for providing certain functions you wish to use (e.g. shopping cart function) are stored on the basis of Art. 6 Para. 1 lit. f DSGVO. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. If other cookies (e.g. cookies for analyzing your browsing behavior) are stored, they will be treated separately in this privacy policy.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

Browser type and browser version
Operating system used
Referrer URL
Hostname of the accessing computer
Time of the server request
IP address

These data will not be combined with other data sources.

The basis for data processing is Art. 6 para. 1 lit. f DSGVO, which allows the processing of data for the fulfillment of a contract or pre-contractual measures.

Contact form

If you send us inquiries via the contact form, your information from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We will not share this information without your consent.

The processing of the data entered in the contact form is therefore based exclusively on your consent (Art. 6 Para. 1 lit. a DSGVO). You can revoke this consent at any time. For this purpose, a informal notification by e-mail to us is sufficient. The legality of the data processing operations carried out up to the time of revocation remains unaffected by the revocation.

The data you entered in the contact form will remain with us until you ask us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g. after completing the processing of your request). Mandatory legal provisions - in particular retention periods - remain unaffected.

SOCIAL MEDIA

Twitter plugin

Our website uses functions of the Twitter service. These functions are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the "Re-Tweet" function, the websites you visit are linked to your Twitter account and made known to other users. Data is also transmitted to Twitter in the process. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Twitter. For more information, please see Twitter's privacy policy at: https://twitter.com/privacy.

You can change your privacy settings on Twitter in the account settings at https://twitter.com/account/settings.

ANALYSIS TOOLS AND ADVERTISING

Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

The storage of Google Analytics cookies is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization function on this website. This means that your IP address is truncated by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide further services related to website and internet use to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

Browser plugin

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie is set which prevents the collection of your data on future visits to this website: Disable Google Analytics.

For more information on how Google Analytics handles user data, please see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

NEWSLETTER

Newsletter data

If you wish to receive the newsletter offered on the website, we require your email address and information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. Further data is not collected or only collected on a voluntary basis. We use this data exclusively for the purpose of sending the requested information and do not pass it on to third parties.

The processing of data entered into the newsletter subscription form is based exclusively on your consent (Art. 6 (1) lit. a GDPR). You may revoke your consent to the storage of the data, the email address, and their use for sending the newsletter at any time, for example via the "Unsubscribe" link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

The data you provide for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter, after which it will be deleted. Data stored by us for other purposes (e.g. email addresses for the members area) remains unaffected.

CleverReach

This website uses CleverReach to send newsletters. The provider is CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany. CleverReach is a service that allows the organization and analysis of newsletter delivery. The data you enter for the purpose of receiving the newsletter (e.g. email address) is stored on CleverReach servers in Germany or Ireland.

Our newsletters sent via CleverReach enable us to analyze the behavior of newsletter recipients. Among other things, this analysis can show how many recipients opened the newsletter message and how often each link in the newsletter was clicked. With the help of conversion tracking, it can also be analyzed whether, after clicking on the link in the newsletter, a predefined action (e.g. purchase of a product on our website) was taken. Further information on data analysis by CleverReach newsletters can be found at: https://www.cleverreach.com/en/features/reporting-tracking/.

Data processing is based on your consent (Art. 6 (1) lit. a GDPR). You may revoke your consent at any time by unsubscribing from the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

If you do not want CleverReach to analyze your data, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message. You can also unsubscribe from the newsletter directly on the website.

The data you provide for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter, after which it will be deleted from our servers as well as from the CleverReach servers. Data stored by us for other purposes (e.g. email addresses for the members area) remains unaffected.

For more information, see the CleverReach privacy policy at: https://www.cleverreach.com/en/privacy-policy/.

PLUGINS AND TOOLS

Google Web Fonts

This site uses web fonts provided by Google for a consistent and attractive display of fonts. When you load a page, your browser downloads the required web fonts to your browser cache to display text and fonts correctly.

For this purpose, the browser you are using must establish a connection to Google's servers. This way, Google becomes aware that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offerings, which constitutes a legitimate interest within the meaning of Art. 6 (1) lit. f GDPR.

If your browser does not support web fonts, a default font will be used by your computer.

For more information on Google Web Fonts, please visit https://developers.google.com/fonts/faq and Google's privacy policy at https://www.google.com/policies/privacy/.

Google Maps

This site uses Google Maps, a mapping service provided by Google via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of an attractive presentation of our online offerings and an easy location of the places we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 (1) lit. f GDPR.

For more information on how Google handles user data, please refer to Google's privacy policy at https://www.google.com/intl/en/policies/privacy/.

Cookies Declaration

Terms and Conditions

General Terms and Conditions of tecnovy GmbH These General Terms and Conditions apply to every offer by tecnovy. Validity: from July 2021.

General Provisions / Scope of Application
Nature and Scope of the Consulting Assignment / Delegation
Assignment of Orders
Cancellation of Orders by the Client
Cancellation of Individual Participants
Decision on the Execution of Consulting Assignments
Invoicing and Payment of Course Fees
Payment Default
Certification Guarantee
Liability
Confidentiality
Copyright
Place and Time of Delivery
Force Majeure
Jurisdiction and Applicable Law
Contact Address

1. General Provisions / Scope of Application

1.1 These Terms and Conditions exclusively apply to all legal transactions between the client and tecnovy. The version valid at the time of contract conclusion is binding.

1.2 These Terms and Conditions also apply to all future contractual relationships, even if not expressly referred to again in additional agreements.

1.3 Any terms and conditions of the client that contradict these Terms are invalid, unless explicitly accepted in writing by tecnovy via letter or email.

1.4 Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions and of contracts based upon them shall not be affected. The invalid provision shall be replaced by a valid provision that most closely reflects its intent and economic purpose.

2. Nature and Scope of the Consulting Assignment / Delegation

2.1 The scope of a specific consulting assignment shall be contractually agreed in each individual case.

2.2 tecnovy is entitled to have tasks carried out in whole or in part by third parties (e.g., freelance trainers, consultants, service providers). Payment of such third parties shall be made exclusively by tecnovy. No direct contractual relationship of any kind arises between the third party and the client.

2.3 The client agrees not to enter into any business relationship or engagement with third parties engaged by tecnovy to fulfill its contractual obligations for a period of 24 months after the end of the contractual relationship.

2.4 Costs for accommodation, meals, travel, copies, and similar expenses are not included in the consulting assignment. Course fees remain unchanged throughout the duration of the event and must be borne by the client.

3. Assignment of Orders

3.1 An order is considered placed if:

3.1.1 a written order confirmation, a written reservation, or an email confirmation is available,
3.1.2 a verbal reservation is made, provided the client's intention to receive the service at the agreed time is clearly recognizable,
3.1.3 a framework offer or framework contract confirmation is available and further arrangements are made in separate plans (e.g., project plans),
3.1.4 a written offer exists and tecnovy has commenced work with the client's clear consent.

4. Cancellation of Orders by the Client

4.1 If the client cancels the order prematurely, they must pay for the efforts and expenses already incurred.

4.2 The cancellation must be made in writing (via email, fax, or post) and will be confirmed by tecnovy.

4.3 The client must also compensate tecnovy for lost revenues depending on the time of cancellation, regardless of whether tecnovy manages to reassign the appointment.

4.4 For a contract as defined under 3.1.3, the chargeable volume includes everything planned up to two months after the originally scheduled end date.

4.5 If the order was placed four months (120 calendar days) or more before the defined start date:

0% fee for cancellation up to 91 calendar days before,
50% fee for cancellation 61 to 90 calendar days before,
75% fee for cancellation 31 to 60 calendar days before,
100% fee for cancellation 30 or fewer calendar days before.

4.6 The same cancellation fees apply if the client causes the assignment to fail, e.g., by not providing the required number of participants or preparation.

4.7 If a replacement date can be agreed within two months, the payments under 4.5 and 4.6 will be waived. Paid amounts may be credited towards a similar future assignment.

5. Cancellation of Individual Participants

5.1 Withdrawal of an individual participant must be made in writing (via email, fax, or post) and will be confirmed by tecnovy.

5.2 If a participant's registration is cancelled before the course start date, the following payments are due:

0% fee for cancellation up to 91 calendar days before,
50% fee for cancellation 61 to 90 calendar days before,
75% fee for cancellation 31 to 60 calendar days before,
100% fee for cancellation 30 or fewer calendar days before.

5.3 If a replacement participant is provided, no cancellation fees apply.

5.4 If a participant does not attend or discontinues the course, the full course fee is due. No discounts or refunds will be granted.

6. Decision on the Execution of Consulting Assignments

6.1 All educational events depend on a minimum number of participants, which will be communicated to the client upon offer.

6.2 If the minimum number is not reached, tecnovy will inform the client shortly after the registration deadline.

6.3 tecnovy is not liable for any damages resulting from the non-execution of events.

6.4 tecnovy reserves the right to cancel the registration of individual participants or entire groups at any time due to technical errors, operational disruptions, system malfunctions, or other significant reasons beyond its control. In such cases, any payments already made will be fully refunded. Further claims by the participants are excluded.

7. Invoicing and Payment of Course Fees

7.1 Invoices are issued in the agreed currency: CHF for Switzerland, EUR for the EU, USD for Asia, unless otherwise agreed in writing.

7.2 The standard payment term is 30 days from the invoice date unless otherwise agreed.

7.3 All fees are stated excluding VAT, where applicable.

8. Payment Default

8.1 After the third unsuccessful reminder, debt collection procedures will be initiated. Default interest of 5% per annum will be charged starting with the first reminder.

9. Certification Guarantee

9.1 If the completed training is linked to a certification exam, tecnovy grants a certification guarantee under the following conditions:

The first exam attempt is the responsibility of the participant.
If the participant fails the first exam attempt, tecnovy will cover the cost of a second exam attempt.
From the third attempt onwards, the participant is fully responsible for all exam fees.

9.2 Conditions:

The participant must take the first exam within 24 hours after the course ends.
The participant must be a native speaker or must provide proof of at least a B2 language level in the exam language.
tecnovy trainers are authorized to assess the participant’s language proficiency.
If the participant disagrees with the trainer’s assessment, they must submit an internationally recognized B2 language certificate issued within the past 12 months.

9.3 Obligations:

The participant must independently register for the second exam attempt.
The participant must promptly inform tecnovy of the result of the first exam.

9.4 Exclusions:

Missed exams for any reason.
Lack of sufficient language skills without appropriate proof.
Failure to attend exams due to illness, personal reasons, or similar.

9.5 Other Provisions:

The certification guarantee applies only to the specific exam connected directly to the training attended.
The participant remains solely responsible for fulfilling all other eligibility criteria required by the certification authority (such as proof of professional experience, educational background, or other prerequisites).
tecnovy has no influence over the rules, eligibility conditions, or decisions made by external certification bodies. The certification guarantee only covers the reattempt cost for the exam itself, not the overall certification process.

10. Liability

10.1 tecnovy is only liable for damages caused intentionally or by gross negligence. No liability is accepted if the participant's personal expectations are not met.

11. Confidentiality

11.1 tecnovy treats all corporate and personal data learned or generated during its activities with strict confidentiality and does not disclose it to unauthorized persons.

11.2 tecnovy complies with the Swiss Federal Data Protection Act (revDSG 2023).

11.3 If individual, personal reports about organization members are created, these individuals are regarded as the sole recipients of such reports.

11.4 Reports or information will only be disclosed to other persons (e.g., superiors) with the participant’s prior consent.

11.5 A different procedure is allowed if it is clearly communicated beforehand (e.g., in aptitude assessments, employee surveys) and no objection is raised by the affected participants.

12. Copyright

12.1 The copyrights to all works created by tecnovy, its employees, or assigned third parties (including digital content, webinars, online courses) remain with tecnovy.

12.2 The client may only use these works for the purposes covered by the contract. Reproduction or distribution without express written consent of tecnovy is prohibited.

12.3 Educational content may only be used correctly in publications. The use of training materials for other purposes requires prior written consent from tecnovy.

13. Place and Time of Delivery

13.1 Unless otherwise agreed, the client is responsible for organizing the event location and providing the necessary infrastructure.

13.2 Details regarding the dates, duration, and location are set forth in the individual contract.

13.3 If the event is postponed at the request of the client and tecnovy agrees, tecnovy may invoice additional readiness costs unless tecnovy is at fault.

14. Force Majeure

14.1 Events of force majeure such as natural disasters, epidemics, pandemics, strikes, or official orders release both parties from their performance obligations for the duration of the disruption.

14.2 If fulfillment of the contract becomes permanently impossible, both parties have the right to terminate the contract without notice.