Step 1
Choose the Foundation course
ITIL Foundation
Pick your ITIL Foundation date. The course is the entry point into ITIL Version 5.
ITIL Training & Foundation Certification
Start with ITIL Foundation (Version 5), the entry point into ITIL. You learn the shared language, principles, and models for digital product and service management, and prepare specifically for the PeopleCert exam.
View Foundation course
3 days
Live online
1 course
ITIL Foundation
PeopleCert
Exam
Our ITIL training
tecnovy currently offers the ITIL Foundation training. That is why this page shows exactly this course, without inventing additional ITIL modules.
Foundation Level 1 module
Your ITIL certification path
In four steps from registration to the PeopleCert Foundation exam.
Step 2
Learn the fundamentals
3 days live training
You work through the core topics: value, lifecycle, the ITIL value system, the four dimensions, guiding principles, practices, and continual improvement.
Step 3
Prepare for the exam
Review & mock
You review the exam-relevant content, clarify open questions, and practise the exam format.
Step 4
Take the PeopleCert exam
Online or on-site
You take the official exam through PeopleCert. After passing, you receive your ITIL Foundation certificate. You can find the exam mechanics in the ITIL Foundation exam section.
ITIL Foundation exam
Mechanics of the official PeopleCert exam. Foundation is multiple-choice and closed book, no long exam weekend, no portfolio.
40
Questions · multiple choice
60 min
Exam duration
Closed book
No materials allowed
65%
Pass mark
German
Exam language available
PeopleCert
Official exam body
Public training or inhouse training?
| Attribute | Option A Public Live online · fixed date · mixed participants | Option B Inhouse Your team only · flexible date · your own context |
|---|---|---|
| Audience | Individuals who want to book a fixed date. | Teams that want to introduce or refresh ITIL together. |
| Format | Live online with a fixed date. | Online, on-site, or by arrangement. |
| Focus | Foundation content and exam preparation. | Foundation content plus examples from your own service and team structures. |
| Planning | Quick to book via current dates. | Date and format are planned together. |
| Recommendation | If you are planning your own certificationFastest path to the Foundation exam. | When several roles need the same ITIL languageShared vocabulary, shared way of working. |
What is ITIL?
ITIL is a framework for digital product and service management. It helps teams use shared terms, make value contributions visible, and steer services across their lifecycle more effectively.
Foundation is the entry point. You learn the core models and principles teams use to make decisions, structure collaboration, and embed improvement into everyday work.
The roles are cleanly separated: ITIL.com defines the framework and the curricula. Training providers like tecnovy deliver the training. PeopleCert examines and issues certificates.
Beyond Foundation, the ITIL scheme (Version 5) builds up. Eight Advanced modules (three Stream modules: Product, Service, Experience; three Practice modules: MSF, PIC, CAI, one of them selectable; plus Strategy and Transformation) combine into three designations: Practice Manager, Managing Professional, and Strategic Leader. All three designations together lead to the ITIL Master. AI Governance is a standalone extension module with no designation requirement. tecnovy focuses on the Foundation entry point.
ITIL Master (V5)
Capstonenot at tecnovy
PM + MP + SL
Practice Manager
1 Practice + Transformation
Managing Professional
Product + Service + Experience + Transformation
Strategic Leader
Strategy + Transformation
modules + Transformation
Product
Stream · MP
Service
Stream · MP
Experience
Stream · MP
MSF
Practice · PM
PIC
Practice · PM
CAI
Practice · PM
Strategy
for SL
Transformation
PM + MP + SL
AI Governance
standalone
requires ITIL Foundation (V5)
ITIL Foundation (V5)
Tier 1 · Entry
at tecnovy
not at tecnovy
As of May 2026
What you learn in the ITIL Foundation training
Six core areas anchored in the official ITIL Foundation curriculum (Version 5).
Digital product & service management
You understand how digital products and services are planned, delivered, operated, and improved.
Value co-creation
You learn how value is created jointly: between provider, users, stakeholders, and teams.
Four dimensions
You place organisation, people, value streams, processes, technology, information, partners, and suppliers in context.
ITIL value system
You understand how principles, governance, the value chain, practices, and improvement work together.
Guiding principles
You get to know guiding principles that support decisions and collaboration in real situations.
Continual improvement
You learn to see improvement not as an extra task but as a fixed part of service work.
Why ITIL Foundation with tecnovy
01
A clear entry point
You start directly with Foundation. No artificial module selection, no unnecessarily large catalogue.
02
Exam-focused preparation
The training combines Foundation content with review, structure, and exam preparation.
03
Live training
You learn with a trainer, can ask questions, and get direct guidance.
04
For individuals and teams
Book a public date or plan an inhouse training for your team.
05
Official content, your own application
The content follows ITIL Foundation. In the training, the focus is on applying it to real service work.
06
A short path to the next decision
You see the course, the exam, the dates, and the inhouse option without detours.
Learn with your ITIL trainer
Frequently asked questions about ITIL
-
01 What is ITIL Foundation?
ITIL Foundation is the entry point into ITIL Version 5. You learn the terms, models, and principles for digital product and service management.
-
02 Which ITIL training does tecnovy currently offer?
tecnovy currently offers the ITIL Foundation training. That is why this page shows only this course.
-
03 Who is the ITIL Foundation training for?
The training is suitable for people who work with digital products, services, IT operations, support, service delivery, governance, or improvement.
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04 How does the ITIL Foundation exam work?
The exam consists of 40 multiple-choice questions. You have 60 minutes. The exam is closed book. To pass, you need at least 65%.
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05 Is the ITIL Foundation exam available in German?
Yes. PeopleCert lists German as an available exam language for ITIL Foundation Version 5.
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06 What is the difference between ITIL 4 Foundation and ITIL Foundation Version 5?
ITIL Foundation Version 5 is the current entry point into ITIL Version 5. If you already hold ITIL 4 Foundation, there is a bridge path that focuses on the changes at the Foundation level.
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07 Can I book ITIL as an inhouse training?
Yes. If you want to learn ITIL together as a team, you can request an inhouse training. This makes sense when several roles should use the same language for service work.
Start your ITIL Foundation certification
Pick your Foundation date or plan an ITIL training for your team. You get a clear entry into ITIL Version 5 and prepare specifically for the exam.
Pick your Foundation date or plan an ITIL training for your team. You get a clear entry into ITIL Version 5 and prepare specifically for the exam.
1 course
PeopleCert exam
Live online
Inhouse available