01May I enter customer data into an AI tool?
That depends on three things: whether your company has approved the tool for such data, whether there is a legal basis under the GDPR (General Data Protection Regulation) for any personal data, and whether confidential details such as prices fall under a non-disclosure agreement. In the tecnovy AI for Sales training you check before every prompt, meaning every instruction to the AI, which details belong in it, and pass doubtful cases to your data protection officer or sales lead.
02Does the GDPR apply when I research business customers?
According to its recital 14, the GDPR does not cover data about a company as a legal person, such as its name, legal form and general contact details. A contact person's name, role and named email address, however, are personal data, and so, as a rule, is information about sole traders. In the tecnovy AI for Sales training you keep the two apart before any research or prompt concerns a person.
03Can I rely on AI research about a customer?
Not without checking: generative AI, meaning AI that produces text, can return outdated details or invent them, such as a wrong job title or a news item that never existed. In the tecnovy AI for Sales training you check every fact you will rely on in the meeting against its source before it goes into the brief.
04What is objection handling, and how does AI help with it?
Objection handling means answering a customer's concerns on the merits, for example about price, timing or an existing supplier. In the tecnovy AI for Sales training you have AI list the objections to expect from a particular customer and prepare your answers to them.
05Does the AI write whole proposals in the training?
No, it drafts the wording of a proposal, while you check prices, terms and commitments yourself before anything reaches the customer. That is how you work on proposals, meeting minutes and follow-up emails in the tecnovy AI for Sales training.
06What do I need for the exercises in AI for Sales?
For the exercises in the tecnovy AI for Sales training you need access to an AI assistant, one that produces and revises text and can search the web for the research exercises. You need no technical background and there is no formal admission requirement.
07What do I receive at the end of AI for Sales?
With at least 80 percent attendance, tecnovy issues you a certificate of participation for AI for Sales. It confirms that you took part; the training involves no examination and no certification.
08Can we run AI for Sales with our own sales team only?
Yes, tecnovy also runs AI for Sales as an inhouse training attended only by your own sales team.
09Where do I go after AI for Sales?
If you want to look deeper into your market and competitors and have first experience with Claude Cowork, continue with the tecnovy course Competitor Analysis with AI. Claude Cowork is an AI agent from Anthropic that completes tasks in several steps on its own. In the course it researches competitors, while you check each entry against its source and turn the results into a comparison table and report.